Testimonials

M. Plumb, Learning & Development Manager, Maroochy RSL, Queensland.     

“With the potential for a changing demographic at our venue, it was timely to have bTAQ deliver a number of Human Behaviour Training - Foundation courses to our front of house staff.  The course content allowed our staff to systematically build a strategy for appraising human behaviour, engaging patrons in a customer focused way and yet still allowing them to be aware of potential behavioural problems.  The underlying goal for our venue was to increase both safety and awareness of staff – the courses achieved this and served to invigorate the team with regard to their approach to patron assessment.  The underlying learning points were not only fascinating for our staff, but were supported with years of operational testing and experience, giving credibility and practicality to the delivery.  I would highly recommend such courses for any business who wishes to obtain a more meaningful approach to ensuring greater safety for staff and patrons, whilst still maintaining the positive perception of effective customer service.”

D. Moore, Retired Airport Police Commander AFP, Queensland

“In his former role as a Team Leader in Australia’s premier law enforcement agency, John Matus established the Behavioural Assessment and Security Questioning (BASQ) training regime.

BASQ was developed by John to specifically meet the needs of an Australian operating environment whilst utilising and acknowledging best practices world-wide. In a relatively short period of time, BASQ achieved significant operational results whilst also producing quality information reports and alerts. BASQ has led to a greater capacity for the Australian Federal Police (AFP) to detect crime and gather intelligence and helps to pre-position the organisation to meet future risk and reduce potential threats.

With a passion to achieve excellence, John was able to deliver BASQ, consulting extensively with the organisational leadership and management to meet the ongoing operational needs of a national workforce, in itself a reflection of John’s, ability, experience and high level negotiation skills. John is commended for his hard work, tenacity, dedication and professionalism in developing the behavioural detection capacity for Australia’s law enforcement.

For his outstanding commitment to delivering a behavioural detection capability to operational members of the AFP nationally, John was a highly deserving recipient of the (AFP) Commissioner’s Medal.

Since leaving the AFP, John has conducted worldwide research, coupled with his high level operational and analytical skills, to develop a cutting edge program specifically tailored to meet industry requirements and achieve high level expectations in behavioural detection.

He achieved this through professionalism, dedication and skills he developed over many years as Federal Law Enforcement officer within Australia and working overseas.”